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  上课地点:【上海】:同济大学(沪西)/新城金郡商务楼(11号线白银路站) 【深圳分部】:电影大厦(地铁一号线大剧院站)/深圳大学成教院 【北京分部】:北京中山学院/福鑫大楼 【南京分部】:金港大厦(和燕路) 【武汉分部】:佳源大厦(高新二路) 【成都分部】:领馆区1号(中和大道) 【沈阳分部】:沈阳理工大学/六宅臻品 【郑州分部】:郑州大学/锦华大厦 【石家庄分部】:河北科技大学/瑞景大厦 【广州分部】:广粮大厦 【西安分部】:协同大厦
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        1、培训过程中,如有部分内容理解不透或消化不好,可免费在以后培训班中重听;
        2、课程完成后,授课老师留给学员手机和Email,保障培训效果,免费提供半年的技术支持。
        3、培训合格学员可享受免费推荐就业机会。

 
课程大纲
   
 
  • Comprehensive and hands-on, Administration Essentials for New Admins is the core training that ensures your success with Salesforce. It’s a must for new administrators. We recommend administrators take this course before starting a Salesforce deployment or when taking over an existing deployment.

    Who should take this course?

    Administration Essentials for New Admins is designed for:
         New system administrators responsible for the setup, configuration, and maintenance of their organization’s Salesforce applications.
         Other groups that would benefit from deepening their knowledge of Salesforce, including power users, sales operations, and IT managers.
    You can take this course in person or in a virtual classroom. Participants can save travel expenses by taking the class virtually. Both formats provide demonstrations, hands-on exercises, and personal attention from the instructor as well as interaction with your peers. For the virtual class, all you need is a web browser and a telephone to watch, listen, and get hands-on experience with the application.

    Prerequisites:

    The prerequisites include a solid understanding of basic Salesforce concepts and functionality, and completion of the following online courses, which are available at help.salesforce.com.
         Getting Started: Navigating Salesforce
         Getting Started: Using the Sales Cloud

    What you will learn:

    When you complete this course, you’ll be able to:
         Customize your application, including page layouts, fields, tabs, and business processes.
         Create a secure Salesforce environment.
         Maintain and import clean data.
         Create high-value reports and dashboards.
         Set up workflow automation.

  • 课程大纲:

    Getting Around the App
            Understand the data model and navigation
            Find answers in Help & Training
    Getting Your Organization Ready for Users
            Set up the company profile
            Configure the user interface
            Set up activities and calendars
            Configure search settings
            Set up Chatter
            Understand Salesforce1 settings
    Setting Up and Managing Users
            Manage user profiles
            Create and manage users
            Troubleshoot user login issues
            Understand SalesforceA capabilities
            Set up Chatter Free and Chatter external users
    Security and Data Access  Restrict logins
            Determine object access
            Manage record access with the role hierarchy
            Deal with record access exceptions
            Manage field-level security
    Customization: Fields  Administer standard fields
            Create new custom fields
            Create selection fields: picklists and lookups
            Create formula fields
            Work with page layouts
            Work with record types and business processes
            Maintain data quality
    Managing Data  Import new records using import wizards
            Update existing records with the data loader
            Keep records up to date with Data.com and social accounts and contacts
            Mass transfer records between users
            Back up data with a weekly export
            Mass delete records
    Reports and Dashboards  Run and modify reports
            Create new reports with the report builder
            Filter reports
            Summarize report data with formulas and visual summaries
            Print, export, and email reports
            Build dashboards
    Automation  Manage email administration
            Set up workflow rules
            Automate leads and cases
    Managing the Support Process*
    * For virtual classroom attendees,this content is delivered as an online module.
            Automate the support process
            Understand the Service Cloud console
            Enable collaboration in the Service Cloud
            Analyze support data with reports and dashboards

 

 

        Troubleshooting Java Applications
                Classpath Errors
                Class Loaders
                Common Java Errors
        Troubleshooting Servers
                Native Libraries
                Threading Architecture
                Work Managers
                Deadlocks
                Overload Protection
                Deployment Problems
        Troubleshooting JDBC
                Data Source Management
                Diagnostics
                Debug Flags
                Connectivity Problems
                Connection Leaks
                Database Availability
        Troubleshooting JMS
                Management
                MBean Hierarchy
                Message Logging
                Diagnostics
                Debug Flags
                Overload Protection
                Lost Messages
                Duplicate Messages
        Troubleshooting Security
                SSL Internals
                Keystore Management
                Debug Flags
                Common SSL Problems
                Certificate Validation
                Embedded LDAP
                Security Audit
                Common LDAP Problems
        Troubleshooting Node Manager
                Internals
                Security
                Common Issues
        Troubleshooting Clusters
                Plug-in Configuration
                OHS Overview
                Plug-in Connectivity
                Plug-in Diagnostics
                Unicast Communication
                Replication Debug Flags
                Typical Replication Issues
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